Postage, Delivery, Guarantee, Returns & Refunds

Delivery / Postage

UK

Orders dispatched as soon as possible (always the same day). Secured padded envelopes used.

All UK deliveries are sent through the standard Royal Mail service - unsigned, just normal second class postage - we've found this the easiest & most reliable method.

All UK orders of £10 and under are currently only £1 per order, so you can purchase a few books and still only pay £1 for postage and packing.

All UK orders of over £10 are currently Free of Charge.

Books to arrive within 1-3 days, at most, as per usual Royal Mail delivery times.

 

Republic of Ireland, Channel Islands & The Isle of Man.

Order Value Based Rates (Dependant on the Sub-Total Value of the Books & Other Items in your Shopping Cart) : 

Republic of Ireland, Channel Islands & Isle of Man (Order Value up to £20) - £5.00
Republic of Ireland, Channel Islands & Isle of Man (Order Value £20 up to £40) - £10.00
Republic of Ireland, Channel Islands & Isle of Man (Order Value over £40) - £15.00

Books should arrive within 3-5 days as per usual postage times.

 

Europe.

Order Value Based Rates (Dependant on the Sub-Total Value of the Books & Other Items in your Shopping Cart) : 

Europe (Order Value up to £20) - £7.50
Europe (Order Value £20 up to £40) - £15.00
Europe (Order Value over £40) - £22.50

Books should arrive within 5-7 days as per usual postage times.

 

USA & Canada.

Order Value Based Rates (Dependant on the Sub-Total Value of the Books & Other Items in your Shopping Cart) : 

USA & Canada (Order Value up to £20) - £10.00
USA & Canada (Order Value £20 up to £40) - £20.00
USA & Canada (Order Value over £40) - £30.00

Books should arrive within 7-9 days as per usual postage times.

 

Rest of The World (International).

Order Value Based Rates (Dependant on the Sub-Total Value of the Books & Other Items in your Shopping Cart) : 

Rest of the World (Order Value up to £20) - £15.00
Rest of the World (Order Value £20 up to £40) - £30.00
Rest of the World (Order Value over £40) - £45.00

Books should arrive with 9-11 days as per usual international postage times.

 

Guarantee, Returns & Refunds

If you are not satisfied with your books or our service, please return the books within 14 days of receipt and we will issue a full refund of the book price. We may also refund your return postage cost if we are at fault in any way.

Our "No Questions Guarantee" lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging if possible.

Non-returnable items:
Gift cards
Downloadable software products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at : sales@campsiebooks.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: Campsie Books, 18 Bridgeway Court, Kirkintilloch, Scotland, UK. G66 3HN

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.