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Campsie Books | Postage, Delivery, Guarantee, Returns & Refunds

Delivery / Postage

1) Free Local Delivery for large parts of the Glasgow North area.

Just enter your postcode as usual at the checkout stage to see if your area qualifies.

. . . select Free Local Delivery at £0.00.

Books will be dropped off within 2 business days at the latest.

2) UK Delivery.

a) Order Value Based Rates - via Royal Mail or Courier (2-5 Days).

Orders dispatched as soon as possible (almost always the same day). Secured padded envelopes or cardboard boxes used.

Most of our UK deliveries are sent through the standard Royal Mail service - no signature needed, just normal second class postage and not tracked. As such, when using this method, we have no orders page where you can track your package. We simply trust the Royal Mail to do what they've been doing for a few centuries now. We've found this the easiest, the cheapest, the smoothest & most reliable method.

Some of these orders are now sent through a courier, usually Evri (formerly Hermes) who now also offer a very efficient service. Should we use Evri you will be sent a tracking number by email.

Delivery for all UK orders of £10 and under is currently only £1 per order, so you can purchase a few books and still only pay £1 for postage and packing.

Delivery for all UK orders of over £10 is currently Free of Charge.

or

b) *New* - 2 Day+ Preferred Courier Delivery (Weight Based Rate) (2-3 Days).

For customers who would prefer to choose courier delivery. Tracked courier delivery (usually Evri - formerly Hermes) is available as an option up to a weight of 5kg. No signature is needed.

Weight Based Rates (Dependant on the total weight of the books & other items - including packaging - in your Shopping Cart) :

Total Order Weight - inc' packaging - between 0 and 1kg - £2.00

Total Order Weight - inc' packaging - between 1 and 2kg - £3.00

Total Order Weight - inc' packaging - between 2 and 5kg - £4.00

A tracking number will be forwarded by email to enable you to track your order.

You will be given the choice of delivery method (a or b) at the checkout stage.

 

 

3) Most of Europe - (Orders now based on package weight).

Weight Based Rates (Dependant on the total weight of the books & other items - including packaging - in your Shopping Cart) : 

Total Order Weight - inc' packaging - between 0 and 250gm - £7.00

Total Order Weight - inc' packaging - between 251gm and 500gm - £9.00

Total Order Weight - inc' packaging - between 501gm and 1kg - £11.00

Total Order Weight - inc' packaging - between 1.01kg and 2kg - £15.00

Total Order Weight - inc' packaging - between 2.01kg and 5kg - £30.00

Books should arrive within 5-10 days as per usual postage times.

 

4) Most of the Rest of The World - (Orders now based on package weight).

Weight Based Rates (Dependant on the total weight of the books & other items - including packaging - in your Shopping Cart) : 

Total Order Weight - inc' packaging - between 0 and 250gm - £11.00

Total Order Weight - inc' packaging - between 251gm and 500gm - £17.00

Total Order Weight - inc' packaging - between 501gm and 1kg - £24.00

Total Order Weight - inc' packaging - between 1.01kg and 2kg - £31.00

Total Order Weight - inc' packaging - between 2.01kg and 5kg - £62.00

Books should arrive with 15-30 days as per usual international postage times.

 

Notes on International Orders :

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the destination country. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Campsie Books has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order as this changes country to country.

Unfortunately there are now many countries throughout the world we do not send packages to : We do not send packages to Afghanistan, Iran, Iraq, North Korea, Russia, Rwanda, Syria, Ukraine, Venezuela or Zimbabwe, amongst many other places, due to infrastructure and transportation restrictions and/or excessive import duties. Such restrictions may extend to other countries from time to time.

We reserve the right to cancel international orders if the cost of postage is prohibitively high - customers will be informed and refunded within 2 working days. Currently postal deliveries to many countries may also be suspended because of the Coronavirus pandemic. Please also note we do not send packages anywhere over 5kg in weight.

Should there be a delay in receiving your book(s) after the timescales outlined above please get in touch with us by email : sales@campsiebooks.com.

 

Guarantee, Returns & Refunds.

If you are not satisfied with your book(s), other items or our service, please inform us by email (sales@campsiebooks.com) within 14 days of purchase and after authorisation, return the books/other items.

No questions will be asked, and if there are no other issues or extenuating circumstances, authorisation will be given as quickly as possible.

Upon receipt of the book/item we will issue a full refund of the book/other item price. We may also refund your return postage cost if we are at fault in any way.

Our "No Questions Guarantee" lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item should be unaltered and in the same condition that you received it. It should also be in the original packaging if possible.

Non-returnable items:
Gift cards
Downloadable software products

To return your product, you should mail your product to: Campsie Books, 18 Bridgeway Court, Kirkintilloch, Scotland, UK. G66 3HN.

If you are returning a book or an item worth over £30, you should consider using a trackable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund then will be processed, and a credit will automatically be applied to your debit or credit card or original method of payment within 2 days.

If after 4 working days you haven’t received a refund yet, please first check your bank account again and/or contact your credit card company, occasionally it takes some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at : sales@campsiebooks.com.

Thanks and please be assured of our best & personal service.

Ronnie - Campsie Books.