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Campsie Books | Postage, Delivery, Guarantee, Returns & Refunds

Delivery / Postage

1) Free Local Delivery for large parts of the Glasgow North area.

Just enter your postcode as usual at the checkout stage to see if your area qualifies.

. . . select Free Local Delivery at £0.00.

Books will be dropped off within 2 business days at the latest.

2) UK

Order Value Based Rates. Orders dispatched as soon as possible (almost always the same day). Secured padded envelopes or cardboard boxes used.

Most of our UK deliveries are sent through the standard Royal Mail service - no signature needed, just normal second class postage and not tracked.

As such we have no orders page where you can track your package. We simply trust the Royal Mail to do what they've been doing for a few centuries now. We've found this the easiest, the cheapest, the smoothest & most reliable method.

Delivery for all UK orders of £10 and under is currently only £1 per order, so you can purchase a few books and still only pay £1 for postage and packing.

Delivery for all UK orders of over £10 is currently Free of Charge.

Books to arrive within 2-4 days, at most, as per usual Royal Mail delivery times.

 

3) European Union & Channel Islands - (Orders now based on package weight).

Weight Based Rates (Dependant on the total weight of the books & other items - including packaging - in your Shopping Cart) : 

Total Order Weight - inc' packaging - between 0 and 250gm - £7.00

Total Order Weight - inc' packaging - between 251gm and 500gm - £9.00

Total Order Weight - inc' packaging - between 501gm and 1kg - £12.00

Total Order Weight - inc' packaging - between 1.01kg and 2kg - £17.00

Total Order Weight - inc' packaging - between 2.01kg and 5kg - £31.00

Books should arrive within 5-10 days as per usual postage times. *

* Please be patient at the moment, there may be delays due to the current Coronovirus crisis.

 

4) Most of the Rest of The World - (Orders now based on package weight).

Weight Based Rates (Dependant on the total weight of the books & other items - including packaging - in your Shopping Cart) : 

Total Order Weight - inc' packaging - between 0 and 250gm - £11.00

Total Order Weight - inc' packaging - between 251gm and 500gm - £17.00

Total Order Weight - inc' packaging - between 501gm and 1kg - £24.00

Total Order Weight - inc' packaging - between 1.01kg and 2kg - £33.00

Total Order Weight - inc' packaging - between 2.01kg and 5kg - £76.00

Books should arrive with 10-20 days as per usual international postage times. *

* Please be patient at the moment, there may be delays due to the current Coronavirus crisis.

Notes :

Please note we do not send packages to Afghanistan, Iran, Iraq, North Korea, Rwanda, Syria, Tanzania, Ukraine, Venezuela or Zimbabwe (amongst other places) due to infrastructure and transportation restrictions. Such restrictions may extend to other countries from time to time.

Currently postal deliveries to many countries are also suspended because of the Coronavirus pandemic.

Please also note we do not send packages anywhere over 5kg in weight.

Should there be a delay in receiving your book(s) after the timescales outlined above please get in touch with us by email : sales@campsiebooks.com.

 

Guarantee, Returns & Refunds

If you are not satisfied with your book(s), other items or our service, please inform us by email (sales@campsiebooks.com) within 14 days of purchase and after authorisation, return the books/other items.

No questions will be asked, and if there are no other issues or extenuating circumstances, authorisation will be given as quickly as possible.

Upon receipt of the book/item we will issue a full refund of the book/other item price. We may also refund your return postage cost if we are at fault in any way.

Our "No Questions Guarantee" lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item should be unaltered and in the same condition that you received it. It should also be in the original packaging if possible.

Non-returnable items:
Gift cards
Downloadable software products

To return your product, you should mail your product to: Campsie Books, 18 Bridgeway Court, Kirkintilloch, Scotland, UK. G66 3HN

If you are returning a book or an item worth over £30, you should consider using a trackable shipping service or purchasing shipping insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund then will be processed, and a credit will automatically be applied to your debit or credit card or original method of payment within 2 days.

If after 3 days you haven’t received a refund yet, please first check your bank account again and/or contact your credit card company, occasionally it takes some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at : sales@campsiebooks.com.

Thanks and please be assured of our best & personal service.

Ronnie - Campsie Books.